Refund and Cancellation Policy

Last Updated: 18 October 2026

At Lotus Tour & Travels, we aim to provide reliable travel services and a transparent booking experience. This Refund and Cancellation Policy explains the terms applicable to tour packages, sightseeing trips, private chauffeur services, and other travel arrangements booked through our website or directly with our team.

1. Booking and Payment

A booking is considered confirmed once the customer receives confirmation from Lotus Tour & Travels and any required advance payment has been received.

Before making a payment, customers should review the tour itinerary, inclusions, exclusions, travel dates, total price, and applicable cancellation terms.

2. Customer-Initiated Cancellations

Customers who wish to cancel a booking must contact us using the contact details provided on our website. Cancellation requests should include the customer's name, booking reference, scheduled travel date, and reason for cancellation.

The following refund schedule is our standard proposed policy, unless different terms have been clearly communicated and agreed upon at the time of booking:

  • More than 7 days before the scheduled service: Eligible for a refund of payments received, less any non-refundable third-party costs already incurred and disclosed to the customer.

  • 3–7 days before the scheduled service: Eligible for a refund of up to 50% of the amount paid, subject to non-refundable third-party costs.

  • Less than 72 hours before the scheduled service: Payments may be non-refundable where the relevant services or reservations have already been committed, subject to applicable law and the specific booking terms.

  • No-show or unused services: Refunds are generally not available for missed departures, late arrivals, or voluntarily unused portions of a confirmed service, except where required by applicable law or agreed otherwise.

The applicable cancellation terms for a particular package or third-party reservation will be disclosed before the booking is confirmed.

3. Cancellations by Lotus Tour & Travels

If we cancel a confirmed service and cannot provide a suitable alternative accepted by the customer, we will refund the amount paid for the cancelled service.

If only part of a confirmed booking is cancelled, the refund will relate to the affected portion of the booking.

4. Changes to Bookings

Customers may request changes to travel dates, itineraries, pickup locations, or other booking details. All changes are subject to availability and confirmation.

Additional charges may apply where changes result in increased transport, accommodation, guide, or other service costs. Any applicable charges will be communicated before the change is confirmed.

5. Delays, Weather, and Unforeseen Circumstances

Travel arrangements may be affected by severe weather, road closures, government restrictions, natural disasters, safety concerns, or other circumstances beyond our reasonable control.

Where possible, we will discuss alternative arrangements, rescheduling, or refunds for services that cannot be provided. Any refund will depend on the services affected, recoverable third-party payments, the agreed booking terms, and applicable law.

Nothing in this policy excludes any refund or other right that customers are legally entitled to receive.

6. Refund Processing

Approved refunds will be processed using the original payment method wherever reasonably possible. If that is not feasible, we may arrange an alternative method with the customer's agreement.

We aim to initiate approved refunds within 7–10 business days after approval. The time taken for the refunded amount to appear in the customer's account may depend on the bank, card issuer, payment provider, or other payment intermediary.

Where a refund is delayed, customers may contact us for an update.

7. Third-Party Services

Certain travel arrangements may involve independent hotels, transport operators, guides, attractions, or other service providers. These providers may have separate cancellation and refund terms.

Any applicable third-party restrictions will be communicated to the customer before booking wherever reasonably possible. We will assist customers with eligible refund requests relating to such services.

8. Refund Requests and Customer Support

To request a cancellation or refund, please contact Lotus Tour & Travels using the verified contact details published on our website.

Please provide your booking reference, payment details sufficient to identify the transaction, travel date, and a brief explanation of your request. Do not send passwords, one-time passwords, or complete payment-card credentials.

We will review each request and communicate the outcome to the customer.

9. Policy Updates

Lotus Tour & Travels may update this policy when necessary. The applicable terms for an existing booking will be determined by the terms communicated and agreed upon at the time of that booking, subject to applicable law.

10. Contact Information

Business: Lotus Tour & Travels
Website: https://lotustourandtravels.online/

For cancellation or refund assistance, please use the current telephone number and email address displayed on our website.

We are committed to providing transparent booking terms and fair handling of customer concerns.

Thank you for choosing Lotus Tour & Travels.